Dubai: Dubai Municipality is phasing out paper tokens after the civic body introduced SMS token linked to customers’ emirates ID.
Customer can now use their ID card to receive the waiting number as SMS to complete their transactions at Dubai Municipality’s customer care centres.
Abdullah Abdul Rahman, director of the Municipality Centres Department stressed that Dubai Municipality is keen to implement the green city standards, reduce paper use, and reach simpler and better ways to serve customers.
He added that through the implementation of this mechanism, it will cancel the paper token system.
“By the time we fully implement the initiative called “guarantee and safety of using ID cards,” there will be no paper tokens for waiting, instead, there will be a unique reference number for each customer. Through the data and information available in the ID card, we will try to improve the customers’ journey by customising them and preparing the packages that suit them.”
“In addition to that we will have easy access with them to communicate with them to know their needs and expectations, to improve their trip to the municipality centers,” said Abdul Rahman.
With the implementation of this initiative, he said, Dubai Municipality centers may become the first among the local government departments to replace the paper ticket for waiting with electronic and smart tokens.
Abdul Rahman also said that it is part of the efforts of the Municipality Centres Department in implementing the objectives of Dubai Government to reduce the number of visitors to the service centres.
“The number of visitors to our centres have decreased this year … For example, Al Twar Centre received 135,834 customers in the first quarter of this year compared to the first quarter of last year, which had received 172,843 customers,” he said.
The municipality has four customer service centres: Al Twar, Al Manara, Al Kifaf and Hatta, which also offer the services of many local departments, authorities and government institutions, as well as the private sector that provides services related to local government agencies.